Frequently Asked Questions
Quick answers about orders, returns, accounts, and policies.
Orders & Shipping
When will my order ship?
Availability is listed on each product page. After your order ships you’ll receive a confirmation email and tracking within 24–48 hours. You can also check status anytime on Track My Order.
How are shipping charges calculated?
Shipping options and prices are shown at checkout after you add items to your cart.
How do I track my order?
Visit Track My Order. If a tracking number is listed, use it to follow delivery with the carrier.
My order never arrived.
First check Track My Order and the carrier’s tracking. If the shipment shows “delivered” but you don’t have it, contact customer service and we’ll help investigate.
Something is missing or incomplete.
If an item or part is missing, review your tracking details to confirm all packages were delivered. If anything is still missing after delivery, please contact customer service for assistance.
When will my backorder ship?
Backordered items ship as soon as our suppliers replenish stock. We’ll keep your order open and notify you once it ships.
Returns & Warranty
What is your return policy?
Most products include a 30‑day money‑back guarantee. Warranty terms vary by product, and a restocking fee may apply to larger or higher‑priced items. See Returns & Repairs for full details.
How do I return a product?
Start here: Returns & Repairs. You’ll find instructions, eligibility, and where to send your item.
I received the wrong product.
Please contact customer service within 72 hours of delivery so we can correct it promptly.
What about warranty coverage?
Warranty length and coverage differ by product line. Check the product page or contact us if you have questions about a specific item.
Account & Billing
How do I create an account?
Create one during checkout or visit My Account and follow the prompts. Your information is private—see our Privacy Policy.
I forgot my password—how do I reset it?
Go to Lost Password and follow the steps to reset it.
How do I edit my account information?
Update your details at Edit Account.
What payment methods do you accept?
Visa, MasterCard, and American Express are accepted online. International customers may pay by bank wire transfer.
Do I have to pay sales tax?
Orders shipped to Texas are subject to an 8.25% sales tax.
When will my credit card be charged?
Typically within 24 hours prior to shipment.
When will my refund/credit appear?
Refunds usually post within 7–10 business days after we receive your return.
How do I get a copy of my invoice or print it?
Log in to My Account → Orders to view and print invoices.
I have a question about my charges.
Compare your order history at My Account → Orders with your statement. If something looks off, please contact us.
How do I use a coupon?
Add items to your cart, go to the Shopping Cart, and enter your code in the coupon field.
International Orders
Do you ship to my country?
VariZoom.com accepts orders from the United States only. For international purchases, call 512‑219‑7722 or buy from an authorized dealer.
What are my international payment options?
International orders can be paid by bank wire transfer. Contact us for details.
When will my order ship and what are the shipping charges?
Shipping methods and prices appear during checkout after items are added to your cart. Orders ship shortly after payment is received.
What is the return policy for international orders?
See our Terms & Conditions for full details.
Policies & Guarantees
Low Price Guarantee
We work hard to deliver the best value at the best price. If you have a pricing question, let us know.
Privacy Policy
Your privacy matters. Read our Privacy Policy for details on how we use and protect your information.
Security
Our website uses SSL encryption to protect your information in transit.
