Returns & Repairs
If you are experiencing a defect with your out of the box product, direct from VariZoom, you are eligible for immediate replacement. Contact the repairs department via phone or email for assistance. Any defective product purchased from a VariZoom dealer must be returned to that dealer. Consult your dealers return policy.
If you have received a defective product from a dealer and the unit is beyond the exchange period for the dealer. Contact VariZoom with a copy of the receipt and it will be serviced under warranty.
If you have purchased your product direct from VariZoom and you are within the warranty period, you are entitled to a warranty repair. Warranty repairs are issued at no charge. Consult the product page and/or instruction manual of your product for specific warranty periods.
If your VariZoom product is beyond the warranty period, you are eligible for a non-warranty repair. Most non-warranty repairs cost a low fee of $59, however some repairs require more labor/parts and may incur additional fees.
If your VariZoom product was modified in any way it is VOID from VariZoom repair of any kind.
All returns require an RMA. Lack of an RMA number may result in delays in repair time or possibly the package being returned.
Contact VariZoom's Repair Manager, (Christian) for any information on returns/repairs:
Contact him online or call 512-219-7722 x 906