Returns & Repairs (RMA)

Returns

• 30‑day money‑back guarantee on most products; some items may carry a restocking fee (see product page details).
• Shipping costs are not refunded; customer is responsible for return shipping.
• Allow up to 7 days after the return is received for credit to be processed.
• Higher‑priced items may incur a restocking fee when returned.
• An RMA number is required. Request one using the form below before sending any product.

Questions? Call (512) 219‑7722 or use the form below.

Warranty Repairs

If your product is defective out of the box and purchased directly from VariZoom, you are eligible for immediate replacement. If purchased from a dealer, follow the dealer’s return policy. If the unit is beyond the dealer’s exchange period, submit a warranty service request below and include your receipt.

VariZoom’s warranty covers shipping one way (from the factory back to you). Customers are responsible for shipping the product to the factory.

Repairs

• Typical repair window is up to 2 weeks from the day the item arrives at VariZoom.
• Customer is responsible for shipping to the factory; use commercial carriers (postal services may not arrive reliably).
• All repairs are guaranteed for 60 days after return.
• Repairs are returned via UPS Ground by default; expedited shipping is available on request.
• Warranty repairs require a valid copy of the original purchase receipt; warranty periods vary by product (see product page/manual).

Questions? Call (512) 219‑7722 or use the form below.

Non‑Warranty Repairs

If your product is outside its warranty period, we can often repair it for less than the cost of a new unit. Products modified in any way are not eligible for VariZoom repair.

All returns require an RMA. Request one using the form below before sending any product.

Repairs

• Typical repair window is up to 2 weeks from the day the item arrives at VariZoom.
• Customer is responsible for shipping to the factory; use commercial carriers (postal services may not arrive reliably).
• All repairs are guaranteed for 60 days after return.
• Repairs are returned via UPS Ground by default; expedited shipping is available on request.
• Warranty repair eligibility requires a valid receipt; warranty periods vary by product (see product page/manual).

Questions? Call (512) 219‑7722 or use the form below.